You Create. Let us Handle the Rest.
We are a true end-to-end solution for creators who want to launch and deliver products to their audience without ever touching inventory or answering a customer service email. From design and sourcing, to printing, packaging, and fulfillment, to customer service and returns, our secure Hutto, Texas facility and partner network handle every step of the sales lifecycle. Whether you’re selling through Shopify or running a Kickstarter campaign, we make sure your products reach your fans—seamlessly.
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What to Expect When Working With Creator Unleashed...
Our team prides itself on clear communication, transparent pricing, and reliable fulfillment handled with the same care and attention we’d give our own projects.
Simple, Transparent Pricing
We charge a flat fee per book/unit for both project-based on 100+ orders and direct sales with 20+ sales/month. There are no hidden fees—only clear, upfront costs for special handling, materials, or storage.
Flexible Fulfillment Options
We handle both large project campaigns (like Kickstarter or Backerkit) and ongoing direct sales through third-party platforms. Our team can integrate directly with your systems to ensure smooth, consistent order processing.
Fair Postage & Processing
Postage is billed at exact cost plus the standard payment processing fee. We always use the most affordable shipping method available, with tracking included on all orders.
Quality & Care in Shipping
Every book is inspected on arrival, packed with industry-tested methods, and shipped with protective materials tailored to the order size. While we can’t control third-party carriers, we prioritize secure packing and clear tracking for every shipment.
Storage & Inventory Management
We do not charge storage fees on active project inventory. For long-term direct sales storage, rates are charged per cubic foot per month, with clear examples provided so you know exactly what to expect.
Clear Policies for Claims & Excess Inventory
We replace damaged items from your inventory and track claims to prevent repeat issues. Clients are required to keep extra copies on hand, and we offer relocation or destruction services for unsold inventory after project completion.
About Our Facilities
Creator Unleashed is located in Hutto, Texas. We have both drive-in and dock high doors, and access to pallet jacks, so no special handling will be required on delivery. Entry to the building is limited with key access, there are cameras in the public spaces, and our facility is locked each night for security.Creator Unleashed staff are on site M–F during typical business hours. The building is not climate controlled, but we use multiple air conditioning units to maintain a stable temperature for our supplies and material.We carry liability insurance for both products and personal injury more than the total value of anything we warehouse.
About Our Founder
David Viergutz is the founder of Epistolary, a multi-seven-figure publishing studio that ships millions of story-driven products each year. An expert in printing, packaging, fulfillment, and customer service at scale, David has built systems that turn complex operations into smooth, profitable experiences. Through Creator Unleashed, he brings that same expertise to help creators design, produce, and deliver products—so they don’t have to.
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The Nightmare Engine LLC DBA Creator Unleashed Fulfillment Policy
The Nightmare Engine LLC, DBA Creator Unleashed, offers project based fulfillment and direct sales fulfillment for third-party platforms. All services are subject to our policies listed below. Pricing updated April 2025 are subject to change.
Project Based Fulfillment on 100+ orders:
Additional Costs (if applicable)
Paper swag items (if pre-sorted in envelopes, we count it as one)
Postage is billed at cost plus payment processing.*Email us to discuss any potential branding/insertable/special requests.
*If non-standard materials are required (shipping tubes for large art, custom book boxes, etc), those can be purchased by the client and we will use them, or we can source them for you. (subject to additional fees at cost) and additional fulfillment fees.
If non-standard labor applies (attaching bookplates, hand numbering, organizing personalization, etc) rates will be discussed. Potential costs of non-standard labor will be discussed and agreed on beforehand – no surprise fees.
Direct Sales with 20+ Sales/Month:
Access: We require access (restricted) to third-party platforms for order fulfillment as well as push notifications. We will assist you in setting this up.
Other Terms
Storage: The Nightmare Engine does not charge storage on working inventory (inventory committed to a project)
We charge long-term storage per cubic foot per month for ongoing Direct Sales clients: prices are charged per cubic foot for contract clients and per cubic foot per month for non-contract clients.
Postage: The Nightmare Engine pays the postage then bills the client at exact cost plus any payment processing expense.
For larger projects, we reserve the right to issue a provisional invoice to cover part of the postage prior to shipping.
Shipping Methods: For US domestic orders, most shipments are USPS Media Mail, but we check and will ship via the cheapest possible shipping method for the client unless otherwise requested.
For International orders under 4lbs we use Pirate Ship's simple export rates, and over 4lbs we use UPS Worldwide Expedited which includes customs clearance fees but NOT import tariffs, sales tax, VAT, or additional fees for UPS assessing those costs.
We advise clients to inform customers they are responsible for being aware of those charges for their country and are responsible for paying any additional fees. All methods of shipping are tracked, and we will provide tracking #s upon request.
Loss & Damage Policy: The Nightmare Engine believes customer trust & satisfaction is paramount. Defects are verified using tracking data or customer pictures unless the client has opted in to self-manage customer service.
Replacement books are filled out of client's inventory.
Client will pay postage except in the case of shipping damage in which we cover the second attempted delivery. We track claims for all orders we fulfill through an Issue Log, so in the case of multiple claims or other "red flags" from repeat customers, we may suggest the client issue a refund rather than make another delivery attempt and in rare cases we will advise the client to deny a replacement or refund.
Quality Assurance: On inbound shipments, we perform a thorough spot check of several books in the order, evaluating them cover to cover. When packing, we provide cursory inspections for obvious exterior damage. For outbound shipments, our commitment is to packing each item with due care, to the standards listed below. We are not responsible for mishandling of packages by third party couriers.
Standard Packaging: We base our packaging methodology on data from thousands of monthly shipments, and we are constantly working to improve, so methods may change. If you have particular requirements, please confirm in advance. We keep cardboard flats, kraft paper, and bubble wrap for filler as necessary.
Packing Lists: Project Based Fulfillment: At a minimum, we require a packing list in CSV or XLS format that includes all necessary address information. If we do not have the packing list when the books arrive, we will charge storage for those books. We accept raw outputs from Kickstarter, Backerkit, Pledgebox, or Pledge Manager, and for large projects, we can be added as collaborators, and we can pull the shipping data ourselves from those platforms.
Hidden Fees: None. There are no receiving charges, no shelving fees, no product setup charges, no seasonal adjustments to pricing, picking fees, return order charges, and so on, except in the case of additional labor for non-standard handling as noted in the next section.
Special Handling: If special handling is required, all work is negotiated in advance. If non-standard packing materials like shipping tubes for posters or maps are required, the client can provide materials, or we will invoice at cost. For non-standard labor (hand numbering editions, affixing bookplate stickers, etc) our base labor rate will be applied.
Excess Inventory: We require Project Fulfillment clients to order excess inventory, the greater of 10 copies or 2.5% of the project, to cover loss and damage. We advise ordering more excess beyond that. It's always possible to sell a book you have, but it's very difficult to get more books once you've run out. When a project finishes, and a reasonable claims period has passed, The Nightmare Engine can relocate inventory or return it to the client.
90 Day Clause: We will fulfill excess inventory for up to 90 days Post Project Completion Date (the day the last order is shipped from our warehouse). This means you have 90 days to “sell” your excess inventory before it needs to be relocated or destroyed.
If the client ends the relationship or there is remaining inventory post project, the client is responsible for Relocation of Inventory or Destruction within 14 days.
Relocation of Inventory: At any time a client may request inventory to be relocated to their own location or to a third party. If labor is required, we will charge the lower of our hourly rate or our project rate. The client is responsible for all postage or freight costs that are incurred.
Relocation Examples: if we need to send one box of books still packed in the original parcel, there is no labor charge to put a new label on it. If we need to ship forty boxes in their original packaging LTL on a pallet, we charge our hourly rate to assemble and stage the pallet. If we need to gather and repack five books that are on the shelves, we charge our project rate.
Destruction: The Nightmare Engine will destroy remaining inventory at the client’s request. This will incur a flat fee of $100.
Accounting: For Projects, accounting is completed as soon as we have all necessary information. For ongoing relationships where we fulfill direct sales and charge storage, we account monthly as part of an ongoing tab and will bill/pay each month when the balance is over $100.
Our Facility: The Nightmare Engine is located in Hutto, Texas. We have both drive-in and dock high doors, and access to pallet jacks, so no special handling will be required on delivery. The building is limited key access, there are cameras in the public spaces, and our facility is locked each night for security. The Nightmare Engine staff are on site M–F during typical business hours. The building is not climate controlled, but we use multiple air conditioning units to maintain a stable temperature for our supplies and material. We carry liability insurance for both products and personal injury more than the total value of anything we warehouse.
Project-Based & Direct Sales Fulfillment
Whether you’re shipping hundreds of Kickstarter rewards or managing ongoing monthly sales, we handle every step of fulfillment—from picking and packing to on-time delivery. Our team integrates with third-party platforms and storefronts like Shopify to ensure your books and products reach your audience quickly, accurately, and without hassle.
Platforms We Have Worked With...
Flexible Packaging & Special Handling
From bubble mailers and sturdy boxes to custom inserts, swag, or branded materials, we adapt packaging to fit your project. Need extras like signed bookplates, hand-numbering, or unique shipping materials? Our team can handle it—all planned upfront with clear pricing and no hidden fees.
Ready to Begin Your Project-Based Fulfillment?
Product Creation & Procurement
From concept to completion, we help creators bring products to life. Our team works with experienced graphic designers and trusted manufacturing partners in the U.S. and abroad to create high-quality books, merchandise, and custom items. Whether you need a limited-edition collectible, branded packaging, or bulk-produced products from overseas, we handle the design, sourcing, and logistics. You dream it—we make it real, ensuring every product is production-ready and seamlessly integrated into your fulfillment pipeline.
Have a Product Idea and Want to Bring it to Life?
Secure Storage & Inventory Management
Your products are housed in our Hutto, Texas facility with secure access, 24/7 monitoring, and liability coverage that exceeds the value of your goods. For direct sales creators, we offer transparent, affordable storage options, with inventory tracked and organized so it’s always ready to ship at a moment’s notice.
